Privacy Policy

1. Kaun sa data

Account data: naam, email, phone, business naam, GSTIN, city.

Billing data: recharge amount, payment reference, invoice detail. Card number hum store nahi karte — wo Razorpay ke paas rehta hai.

Usage data: kaun sa app use hua, kitne message gaye, delivery status, wallet ledger.

• Contact data jo aap import karte hain (naam, number, tag)
• Technical logs: IP, browser, device, request time

2. Data kyun chahiye

Service chalane ke liye: message bhejna, delivery dikhana, wallet balance maintain karna.

Billing aur GST compliance ke liye, support dene ke liye, fraud rokne ke liye, aur law ke hisaab se record rakhne ke liye.

3. Legal basis

Contract: service dene ke liye zaroori data. Legitimate use: fraud prevention aur security. Consent: marketing email/WhatsApp.

Marketing consent kabhi bhi withdraw kar sakte hain — dashboard → Settings → Notifications.

4. Data kise diya jaata hai

Hum aapka data bechte nahi hain. Sirf service chalane wale processors ke saath share hota hai.

• Meta / WhatsApp — message delivery
• Razorpay — payment aur refund
• Email provider — invoice aur alerts
• India me hosted servers — data storage
• Government — sirf legal order par

5. Data kitna din rakha jaata hai

Account data account band hone ke 3 saal baad delete hota hai. Invoice records 8 saal (GST law). Technical logs 90 din.

Aapke imported contacts delete karne par 30 din ke andar backup se bhi hat jaate hain.

6. Aapke rights

Aap apna data dekh sakte hain, galat info sudhaar sakte hain, delete karwa sakte hain, copy mang sakte hain, aur consent withdraw kar sakte hain.

Request support@aibutai.com par bhejein. 30 din ke andar jawab milega. Delete request par invoice records law ke hisaab se bane rehte hain.

7. Cookies

Sirf zaroori cookies use hote hain: login session aur language preference. Koi advertising tracker nahi hai.

Browser se cookies clear karne par dobara login karna padega.

8. Security

Password hash hota hai (plain text nahi). Data transit me HTTPS aur database me restricted access ke saath rehta hai.

Har admin action audit log me jaata hai. Kisi breach par 72 ghante ke andar affected users ko email jaata hai.

9. Bachche

Service sirf 18+ users ke liye hai. Hum jaan-boojh kar bachchon ka data collect nahi karte.

10. Grievance officer

Data se judi koi bhi shikayat: support@aibutai.com · +91 98610 98610. 30 din ke andar resolution.