Refund Policy

1. Ek line me

Bina use kiye credits par 7 din ke andar full refund. Use ho chuke credits refundable nahi hote.

2. Refund kab milta hai

Recharge ke 7 din ke andar, agar wallet me credits bilkul use nahi hue. Request email ya dashboard → Support ticket se karein.

Duplicate payment, galat amount ya technical error se hue double charge par bhi full refund milta hai.

3. Refund kab nahi milta

Use ho chuke ya partially use hue credits. Bonus credits (plan ke saath diye gaye) cash refundable nahi hote.

Account policy violation par suspend hua ho ya chargeback fraud ka case ho.

4. Failed message ka credit

Message fail hone par credit khud wallet me wapas aa jaata hai — refund request ki zaroorat nahi.

Delivery report me "failed" dikhne ke baad balance 5 minute me update ho jaata hai.

5. Bonus credits

Growth, Business aur Scale plan me diye gaye bonus credits sirf usage ke liye hain. Refund sirf paid amount par hota hai.

6. Request kaise karein

support@aibutai.com par invoice number ke saath likhein, ya dashboard → Support me ticket banayein. Subject: "Refund request — INV-2026-000123".

Hum 2 working days me confirm karte hain aur eligible amount approve karte hain.

7. Paisa kab tak aayega

Approve hone ke baad 5–7 working days me original payment method par refund aa jaata hai. Bank ke hisaab se 10 din tak lag sakte hain.

GST invoice already issue hua ho to credit note bhi bheja jaata hai.

8. Chargeback

Bank se direct chargeback karne se pehle humse baat karein. Chargeback case me account temporarily hold ho jaata hai jab tak investigation poora na ho.